Membership Terms

KEKO CLUB ART STUDIO

Membership Terms & Conditions

Consumer terms

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Key commercial terms at a glance

This summary helps Members understand the main payment and cancellation terms. It does not replace the full Terms below, and statutory rights always take priority.

— Consumer-facing Terms —

Keko Club Art Studio Membership Terms & Conditions

Effective from 16 August 2026. These Terms form the contract between you and Kateryna Shamshuryna-Acland, trading as Keko Club Art Studio (“Keko”, “we”, “us” or “our”). Our contact details are available on kekoclub.co.uk

Important: Please read these Terms and the Membership Summary before joining. They explain the minimum commitment, automatic renewal, payments, cancellation rights and practical studio rules. Nothing in these Terms limits rights you cannot lawfully waive.

1. About these Terms

1.1 These Terms apply when a person buys or uses a consumer Membership with Keko. The plan selected at checkout and the Membership Summary provided before purchase.

1.2 If the Membership Summary conflicts with these Terms, the wording that is more favourable to you will apply unless the law requires otherwise. Any special offer terms also apply, but they will not remove statutory rights.

1.3 We will provide the key pre-contract information clearly and prominently immediately before you place an online order, and all required information in a form you can save. This includes the price, billing frequency, minimum total commitment, renewal terms, notice period, cancellation method, reminder timing and cooling-off rights.

1.4 A Membership starts when we accept your order and send confirmation on a durable medium, normally email, unless the Membership Summary states a later start date.

2. Eligibility and account responsibility

2.1 You must be aged 18 or over to hold a Membership. Junior memberships are owned and managed by the parent or legal guardian. A junior Member must have the consent of, and comply with any supervision rules accepted by, a parent or legal guardian.

2.2 Membership is personal to you. You must not transfer it, share access credentials or allow another person to use your booking or Member benefits, except where we expressly agree.

2.3 You must provide accurate contact and payment information and keep it up to date. Tell us promptly if you need reasonable accessibility adjustments; we will discuss what can reasonably and safely be provided.

3. Membership plans, inclusions and availability

3.1 Your plan, price, Subscription Period, start date, included studio access, included materials or firing allowances, booking limits and any fair-use rules are set out in the Membership Summary.

3.2 Membership does not guarantee access at every requested time. Studio access is subject to opening hours, capacity, pre-booking requirements, closures and the safety rules in these Terms.

3.3 Unused bookings, hours, materials, credits or other benefits do not roll over unless the Membership Summary expressly says they do. We will not apply this rule where doing so would remove a statutory remedy or a credit we have agreed for a closure or service failure.

4. Monthly Membership: minimum commitment and renewal

4.1 A Monthly Membership has a genuine minimum commitment of two consecutive monthly Subscription Periods. The minimum total amount payable is two monthly Membership Fees, as shown before purchase.

4.2 We take the first payment when the Membership starts and the second on the next monthly billing date. After the two-period minimum, the Membership automatically renews for successive monthly Subscription Periods and the monthly fee is taken on each billing date until the Membership ends.

4.3 You may request cancellation at any time:

• If we receive the request during the first monthly Subscription Period, the second monthly payment remains due. The Membership and benefits end at the close of the second paid Subscription Period. No third payment will be taken.
• If we receive the request after the first monthly Subscription Period, the Membership ends one calendar month after we receive it, but never before the end of the second paid Subscription Period. Fees falling due for the Membership provided during that notice period remain payable.
• If a final payment covers time after the effective end date, we will not charge for that time or will refund the overpayment. This does not affect the specific two-payment minimum that applies to a request made during the first Subscription Period.

4.4 The two-period minimum and notice rule do not restrict any statutory cooling-off, cancellation, refund or other consumer right. Where a statutory right gives you a better outcome, that right applies.

5. Annual Membership: term and renewal

5.1 An Annual Membership is paid for the annual term shown in the Membership Summary. Unless automatic renewal is cancelled, it automatically renews at the end of that term for another annual term at the price notified in accordance with clause 8.

5.2 You may cancel automatic renewal at any time before renewal. Doing so does not end the current paid annual term early: your benefits continue until its stated end date and the Membership then expires without renewing.

5.3 We do not provide a full or pro-rata refund merely because you choose to cancel automatic renewal or stop using the Membership during the current annual term. This rule is subject to all statutory rights, including cooling-off rights, remedies for services not provided with reasonable care and skill, and any refund required following our breach or termination.

6. How to cancel or stop renewal

6.1 You can cancel a Monthly Membership or cancel automatic renewal of an Annual Membership by any straightforward method listed in Schedule 1. If you joined online, an easy-to-find online cancellation method will be available. You may also make a clear statement that you wish to end the Membership using the stated email address.

6.2 We will not require unnecessary steps, telephone-only cancellation, repeated retention offers or reasons for leaving. We may ask for information reasonably needed to identify your account and prevent fraud.

6.3 We will acknowledge cancellation in writing, confirm the effective end date and explain any final payment or refund. Unless later regulations require a shorter period, we aim to acknowledge online cancellation within 24 hours and other cancellation within three working days.

6.4 Stopping a Direct Debit or card authority does not itself tell us that you wish to cancel and may leave sums properly due unpaid. Please use a cancellation method in Schedule 1 as well.

7. Cooling-off and statutory cancellation rights

7.1 Initial cooling-off. You may cancel within 14 days beginning with the day after the contract is entered into where the law gives you that right. We voluntarily apply this 14-day right to all consumer Memberships unless and until the applicable subscription-contract law requires a different result.

7.2 Starting during cooling-off. If you ask us to start providing studio access or other services during the initial cooling-off period and then cancel, we may deduct a proportionate amount for services supplied up to cancellation, but only where the law allows and we obtained any consent or acknowledgement the law requires. If service has not begun, we will provide a full refund.

7.3 Renewal cooling-off. Where applicable law gives you a renewal cooling-off right—expected to include 14 days after a free or discounted trial converts, or after a Membership renews into a term of 12 months or more—you may cancel during that period. We will provide the full or proportionate refund required by law, notwithstanding clause 5.3.

7.4 We will send any legally required cooling-off notice separately, in writing on a durable medium, with an immediately apparent purpose and clear instructions for cancellation.

7.5 A valid statutory cancellation ends the Membership at the time required by law. Any refund will be made without undue delay, normally within 14 days, using the original payment method unless agreed otherwise. We may make only deductions permitted by law.

7.6 If we fail to give required information or notices, your cancellation period or remedies may be extended. Nothing in these Terms reduces those rights.

8. Fees, payments and price changes

8.1 Membership Fees, billing dates, taxes and any additional charges are stated before purchase. You authorise us and our payment provider to collect payments when due using your chosen payment method.

8.2 Additional purchases—such as extra materials, classes, guest access or firing not included in your plan—are separate charges. We will tell you the price before you commit.

8.3 If payment fails, we may retry the payment and contact you. We will allow a reasonable opportunity of at least 5 calendar days to update payment details or pay. We may pause bookings and access while a material payment remains overdue, but will act proportionately and will not charge avoidable or disproportionate default fees.

8.4 We may change a Membership Fee only from the next renewal after giving clear advance notice on a durable medium. For monthly plans, notice will be at least 30 days; for annual plans, at least 30 days before renewal. The notice will state the new price, when it applies and how to avoid it by cancelling. We will not change the price during a paid annual term.

8.5 If a material change disadvantages you during a minimum or notice period, we will give any cancellation or refund right required by law and, where appropriate, allow you to end without an additional charge.

9. Renewal and payment reminders

9.1 We will send reminder notices at the times required by applicable subscription law. Each reminder will be in writing on a durable medium, its purpose will be immediately apparent, and the legally prescribed information will be more prominent than unrelated material.

9.2 Our intended reminder windows are stated in Schedule 1. They must be reasonably before the last date on which you can cancel to avoid the relevant renewal payment. Annual renewal may require more than one reminder; rolling monthly plans may require reminders at statutory intervals.

9.3 A reminder will explain the renewal date and price, any price change, the next term, the last date to act, how to cancel easily and where to find these Terms. Failure to send a legally required reminder does not remove any right or remedy you have.

10. Studio access and bookings

10.1 You must book, attend, reschedule and cancel sessions in accordance with the booking rules in Schedule 1. Please arrive and leave within booked times so that the studio can operate safely and fairly.

10.2 If you cannot attend, cancel through the My Account area of the website at least 48 hours prior to the start of the booking. A late cancellation or no-show may use an included session or incur only the reasonable charge disclosed before booking.

10.3 We may refuse or adjust a booking where capacity, instruction level, equipment availability, accessibility or safety reasonably requires it. We will try to offer a reasonable alternative where practical.

11. Conduct, health and safety

11.1 Follow reasonable staff instructions, posted studio rules, risk assessments and equipment guidance. Wear any required protective equipment and use tools, chemicals, glazes, kilns and machinery only as authorised.

11.2 Do not attend while intoxicated or impaired, behave abusively or discriminatorily, endanger anyone, deliberately damage property, or use equipment for which you have not been trained or authorised.

11.3 Tell staff promptly about spills, breakages, faulty equipment, injury, pregnancy or a medical or accessibility matter relevant to safe participation. You remain responsible for deciding whether an activity is suitable for you, taking appropriate medical advice where needed.

11.4 Children, guests and assistance animals may attend only under the policy in Schedule 1 and any reasonable safety arrangements.

12. Equipment, materials and Member work

12.1 Use studio equipment and materials only for their intended purpose, with reasonable care, and return shared tools clean and to the designated place. Do not remove Keko property without permission.

12.2 Because handmade work varies, staff guidance and examples are not guarantees of a particular creative, technical or commercial result.

12.3 You own the physical work you create once all sums due for its materials, firing and related services have been paid, subject to any third-party rights. You remain responsible for ensuring your work does not infringe intellectual-property, privacy or other rights.

12.4 You retain ownership and any copyright in your original work. By creating or working on an item using Keko's facilities, you grant Keko a non-exclusive, royalty-free licence to photograph that item and use those photographs to promote Keko, including on Keko's website, social-media accounts, printed materials and studio displays. We will not identify you as the creator without your permission. You may tell us at any time that you do not want your work photographed or used for future publicity. We will respect that request for photographs not already published and will take reasonable steps to discontinue future use of existing photographs. This licence does not transfer ownership of your work or copyright to Keko. This permission does not cover photographs in which you or another person is identifiable. Our use of identifiable photographs is governed separately by our Privacy Notice and applicable data-protection law.

13. Firing and ceramic risks

13.1 Ceramic making and firing involve inherent risks. Work may crack, warp, blister, discolour, fuse, explode, shrink, be affected by kiln variation or be damaged despite reasonable care. Results cannot be guaranteed.

13.2 We will provide firing services with reasonable care and skill. If loss or damage is caused by our failure to do so, your statutory remedies apply. We are not responsible for an inherent material or firing risk that occurs despite reasonable care, or for a defect caused by your materials, construction, contamination, glaze choice or failure to follow instructions.

13.3 We may decline to fire work that appears unsafe, incompatible, excessively thick, wet, contaminated, unidentified or likely to damage the kiln or other work. We will explain the concern where reasonably possible.

14. Work made outside included studio access

14.1 Work created outside the studio access included in your Membership may be submitted for firing only if Keko accepts it. Accepted work is charged at Keko's standard firing rate applicable at the time of submission, not the rate when the Membership began.

14.2 Before accepting the work, we will tell you or make available the applicable rate and how it is calculated. You must disclose the clay body, glaze, firing history and any other information we reasonably request. We may test, quarantine or refuse work where compatibility is uncertain.

14.3 You are responsible for loss reasonably caused by inaccurate information, prohibited materials or negligent preparation, but not for loss caused by Keko's negligence or breach of contract. We will not impose a disproportionate charge.

15. Collection and uncollected work

15.1 We will notify you when work is ready for collection using your registered contact details. Please collect it within 30 days. Bring suitable packaging; unless agreed, Keko does not provide delivery.

15.2 If work is not collected, we will send at least one further written notice giving a reasonable final collection deadline of not less than 14 days and explaining what will happen.

15.3 After that deadline, and subject to applicable law, we may charge a reasonable storage fee disclosed in the notice and may recycle, donate, sell or dispose of the work. We will take reasonable account of the work's apparent value and will not treat it as abandoned without fair warning. Any net sale proceeds will be handled as required by law.

16. Closures and changes to services

16.1 We may make reasonable changes to opening hours, timetables, instructors, equipment or studio rules for safety, maintenance, staffing, legal compliance or operational reasons. We will give reasonable notice where practical.

16.2 We may close temporarily because of emergencies, essential maintenance, staff safety, public-authority requirements or events outside our reasonable control. We will seek to minimise disruption.

16.3 If a closure or material reduction means we do not provide a substantial part of the paid Membership service, we will offer an appropriate remedy, which may be replacement access, an extension, credit, price reduction or refund. Your statutory remedies remain unaffected.

17. Suspension and termination by Keko

17.1 We may temporarily suspend access where reasonably necessary for safety, investigation of serious misconduct or material non-payment. We will tell you why and what is needed to restore access unless doing so would prejudice a lawful investigation or create a safety risk.

17.2 We may terminate a Membership for a serious breach, repeated breach after reasonable warning, violence, harassment, theft, deliberate damage, dangerous misuse of equipment or material non-payment not remedied within the stated cure period. Immediate termination is reserved for serious safety, safeguarding or misconduct concerns.

17.3 We may also end a Membership for business reasons unrelated to your breach by giving reasonable notice. In that case we will refund the unused prepaid portion or provide another remedy you accept.

17.4 Where termination follows your breach, we may deduct only sums properly due and reasonable loss directly caused by the breach. We will not exclude a refund or remedy that the law requires.

18. Responsibility and liability

18.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or anything else that cannot lawfully be excluded or limited.

18.2 We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made or for business losses arising from a consumer Membership.

18.3 You are responsible for your personal belongings. We are not responsible for loss, theft or damage unless caused by our negligence or breach of contract. Please use any storage provided and do not bring unusually valuable items into the studio.

18.4 Nothing in the firing-risk clauses removes your rights where we have not provided a service with reasonable care and skill or goods/materials are faulty, not as described or not fit for purpose.

19. Privacy and communications

19.1 We use personal information to administer Memberships, payments, bookings, safety, communications and legal obligations as described in our Privacy Notice, which is available on request from kekoclub_artstudio@hotmail.com.

19.2 Operational messages—including payment, renewal, reminder, cooling-off, cancellation, closure and safety notices—are not marketing. Marketing choices can be changed separately and will not affect receipt of essential Membership notices.

19.3 Keep your email, postal address and telephone details current. A notice is treated as received in accordance with applicable law; we will not rely on a deeming rule where we know delivery failed.

20. Complaints and disputes

20.1 Please raise concerns promptly by emailing kekoclub_artstudio@hotmail.com or write to the address in Schedule 1. We aim to acknowledge a complaint within 3 working days and provide a substantive response within 10 working days.

20.2 If we cannot resolve your complaint, we will provide you with our final response. Keko is not currently required to participate in, and has not committed to use, an Alternative Dispute Resolution scheme. If an ADR arrangement becomes applicable, we will provide you with the relevant details. You may also seek advice from Citizens Advice or your local consumer-protection service.

20.3 These Terms do not prevent either party from using the courts or any other statutory dispute process.

21. Changes to these Terms

21.1 We may change these Terms for a valid reason, such as a change in law, safety requirements, studio operations or the services included. We will make changes transparently and will not use this clause to make an unfair or retrospective change.

21.2 We will give reasonable advance notice of a material change on a durable medium, explain the effect and any right to cancel. A material adverse change will normally take effect only at renewal unless it is legally or urgently required; statutory rights remain unaffected.

22. General

22.1 If a court or relevant authority finds part of these Terms unlawful or unenforceable, the rest will continue to apply. Delay in enforcing a right does not waive it.

22.2 No person other than you and Keko may enforce this contract, except a parent or guardian who entered it for a junior Member where applicable.

22.3 We may transfer our rights and obligations only where this does not reduce your protections. You may transfer the contract only with our agreement, which we will not unreasonably withhold where the transfer does not affect safety, eligibility or administration.

22.4 If you live in England or Wales, English law applies and you may bring proceedings in the courts of the part of the UK where you live. If you live in Scotland, Scots law applies and Scottish courts may be used. If you live in Northern Ireland, Northern Irish law applies and Northern Irish courts may be used. Any mandatory consumer protections of your home country continue to apply.

Schedule 1 — Membership Summary and contact details

Keko action: These are the key items that will be shown prominently before the customer clicks to buy. Give the completed summary to the Member on a durable medium after purchase.

Schedule 2 — Model cancellation statement

You do not have to use this wording. Any clear statement is enough.

Prepared 15 August 2026 with reference to the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and Part 4 Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 plus the Government's 2026 implementation response. Secondary regulations and final guidance may change operational requirements before commencement, anticipated for spring 2027.